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The University of Queensland (UQ)

  • 29% international / 71% domestic

Master of Leadership in Service Innovation

  • Masters (Coursework)

Challenge yourself and become an exemplary leader, ready for whatever the future brings in an increasingly diversified and rapidly-changing business environment.

Key details

Degree Type
Masters (Coursework)
2 years full-time
Course Code
Intake Months
Jan, Jun
International Fees
$24,640 per year / $49,280 total

About this course

The world's economies are changing - from product and commodity-based to an experience-based model. These changes require adjustments to the way we lead and manage every aspect of business.

UQ's fully online Master of Leadership in Service Innovation addresses the critical issues facing managers, such as digital disruption, automation, AI, socio-demographic changes and geopolitical shifts.

The program combines several important challenges, including the move to the experience-based economy, which makes it critically important to embed a culture of customer experience. It also explores value co-creation and change throughout organisations, and embedding continuous innovation, enabling the execution of new ideas to create value for all stakeholders.

As you tackle every element of the program, you'll benefit from UQ's blending of contemporary research and best practices in effective business leadership. You'll experience the principles of innovation, service science and management, along with customer experience foundations and design through courses delivered by some of the most future-focused educators in Australia.

Study locations


What you will learn

  • Enjoy the flexibility of studying a program taught completely online at a leading Australian university, which you can complete on a part-time basis and access around the world so you can balance study with work and life.
  • Engage in a program with a multi and cross-disciplinary perspective aimed at developing the transformational mindset needed for leaders of tomorrow.
  • Gain comprehensive insights into the skills that leaders need to be successful and relevant, such as service innovation, value creation and customer centricity as you undertake advanced-level courses.

Career pathways

Postgraduate study can take you anywhere. Here are some of the careers you could be on your way to:

  • Vice president of customer experience
  • Chief customer officer
  • Senior customer and user experience designer
  • Customer and user experience lead