What's your job about?
My employer sells travel! Best job in the world right? I am a travel consultant and my responsibilities include organising and managing holidays for my clients and ensuring the store runs smoothly on a day to day basis. Can’t complain when my responsibilities also include travelling the world and eating all the food along the way!
On a day to day basis, I consult with many different kinds of people and book trips all around the world! I can manage up to 200 bookings at one time, handling all my own accounting and ensuring that my customers are happy. I also assist in the daily operation of the store including reconciliations, team activities and training meetings. Flight Centre is all about work hard, play hard, do that and you will be rewarded in the best way!
What's your background?
I love so many things about my job but just to name a few… I love the satisfaction you feel when a customer comes home from their trip and drops by to tell you how amazing it was and how you made it happen for them. That is super special. I also love when my hard work gets rewarded – like being flown to Berlin for our Global Gathering Conference! I love having the ability to be creative in my role by organising itineraries for people and coming up with awesome ideas to make their trip extra special. My favourite part about my day is when I get a great walk in enquiry and build an awesome itinerary from the ground up (I am normally super jealous by the end).
1 single piece of advice for yourself when you were a student...
Use the resources you have! Don’t be afraid to use your tutor, that’s what you are paying them to do after all! Ask them loads of questions, spam the heck out of their inboxes. Go study in the library – you can find so many references in there (we all know how annoying it can be to find references…). Use fellow students to work together in finding the answers to some of the nearly impossible questions they can sometimes ask you. The university is your oyster, so crack it open and enjoy every part of it!